Common Questions

Support Coordination helps NDIS participants understand and implement their NDIS plans. Our support coordinators assist with:

• Connecting you to suitable service providers

• Coordinating appointments and services

• Monitoring your plan’s progress and making necessary adjustments

• Assisting with service agreements and negotiations

• Providing advice on NDIS processes

• Level 2 Support Coordination: Focuses on helping clients understand their NDIS plan and connect with service providers.

• Level 3 Specialist Support Coordination: Provides more intensive support for clients with complex needs, including managing multiple providers and addressing barriers to accessing services.

Psychosocial Recovery Coaching supports individuals with mental health challenges to build resilience, achieve their goals, and improve their well-being. It includes:

• Collaborative goal setting and planning

• Developing strategies to manage mental health symptoms.

• Building daily living and community participation skills

• Enhancing social connections and support networks

Positive Behaviour Support (PBS) focuses on improving clients’ quality of life by addressing challenging behaviours. Our PBS specialists:

• Conduct comprehensive behaviour assessments.

• Identify triggers and underlying causes of challenging behaviours.

• Develop individualized behaviour support plans.

• Implement proactive strategies and interventions.

• Provide training and support to families and caregivers.

offer various types of counselling to support clients' emotional and psychological well-being, including:

• Individual Counselling: One-on-one sessions focusing on personal issues and goals.

• Family Counselling: Improving family dynamics and communication.

• Group Counselling: Facilitated sessions for peer support and shared experiences.

• Trauma-Informed Counselling: Specialized support for clients who have experienced trauma.

Getting started with us is simple:

• Contact Us: Reach out via our contact form, phone, or email.

• Initial Consultation: Schedule a meeting with our team to discuss your needs and goals.

• Personalized Plan: We’ll develop a tailored support plan based on your unique requirements.

• Ongoing Support: Our team will provide continuous support and adjustments as needed to help you achieve your goals.

The National Disability Insurance Scheme (NDIS) is an Australian government initiative providing support for individuals with disabilities, their families, and carers. It aims to help people achieve their goals and improve their quality of life. The NDIS provides funding for various supports and services based on individual needs and goals.

Eligibility for the NDIS depends on several factors, including age, residency status, and the nature and impact of the disability. To be eligible, you must:

• Be under 65 years of age.

• Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa

• Have a permanent and significant disability that affects your ability to participate in daily activities.

Our team can help you:

• Understand the eligibility criteria.

• Gather necessary documentation and evidence.

• Complete and submit your NDIS application.

• Prepare for your planning meeting.

• Develop a comprehensive NDIS plan tailored to your needs and goals.

Managing your NDIS plan involves coordinating services, monitoring your budget, and ensuring your supports align with your goals. Our support coordinators can assist you in:

• Understanding your plan’s funding categories

• Selecting and connecting with service providers

• Setting up service agreements

• Regularly reviewing and adjusting your plan as needed

Yes, you have the right to choose and change your service providers at any time. If you are not satisfied with a service provider, our support coordinators can help you find alternative providers that better meet your needs.

If your circumstances change and you need to update your NDIS plan, you can request a plan review. Our support coordinators can assist you in preparing for the review, gathering necessary evidence, and ensuring your updated plan reflects your current needs and goals.