Detailed Description of Levels 2 and 3 At Viewpoint Hub PTY LTD, our support coordination services are designed to help NDIS participants navigate the complexities of the NDIS system and access the supports they need. We offer two levels of support coordination:
Description: Level 2 support coordination helps clients understand their NDIS plan and connect with various service providers. Our coordinators assist in implementing the plan, ensuring clients receive the support they need to achieve their goals.
Identifying suitable service providers
Coordinating appointments and services
Monitoring plan progress and making necessary adjustments.
Assisting with service agreements and negotiations
Providing information and advice on NDIS processes
Jane, a Level 2 client, struggled to find the right services for her needs. Our support coordinator worked closely with her to identify appropriate providers, set up necessary appointments, and ensure she received consistent and quality support. Today, Jane is thriving, with a well-coordinated network of services that help her live independently.
Level 3 support coordination is for clients with more complex needs. Our specialist coordinators provide a higher level of support, working closely with clients to manage complex situations and ensure they receive appropriate services.
Intensive case management
Addressing complex barriers to accessing services
Coordinating multiple providers and services
Developing crisis management plans
Advocating on behalf of clients in challenging situations
Tom, a Level 3 client with significant disabilities, faced numerous challenges in accessing the right supports. Our specialist coordinator provided intensive support, helping Tom overcome these barriers and secure the services he needed. Through dedicated coordination, Tom now has a stable support system that enhances his quality of life.
Explanation of What It Entails and Its Benefits Psychosocial recovery coaching focuses on supporting individuals with mental health challenges to build resilience, achieve their goals, and improve their overall well-being. Our recovery coaches work with clients to develop personalized strategies that foster independence and self-confidence.
Collaborative goal setting and planning
Developing strategies to manage mental health symptoms.
Building skills for daily living and community participation
Enhancing social connections and support networks
Providing ongoing encouragement and motivation
John, who experiences anxiety and depression, found it difficult to engage in daily activities. Through psychosocial recovery coaching, John developed effective coping strategies, built a support network, and gradually regained his confidence. Today, he actively participates in community events and enjoys a higher quality of life.
Our mentoring services provide clients with guidance and support to achieve their personal and professional goals. Mentors at Viewpoint Hub PTY LTD offer individualised support, helping clients navigate challenges and build essential skills.
Emily wanted to pursue a career but lacked the confidence and skills to start. Through our mentoring program, she received personalized guidance, developed her resume, and honed her interview skills. With ongoing support from her mentor, Emily successfully secured a job and continues to grow in her role.
Positive Behaviour Support (PBS) at Viewpoint Hub PTY LTD focuses on improving clients’ quality of life by addressing challenging behaviours through proactive and evidence-based strategies. Our PBS specialists work closely with clients, their families, and other support networks to develop and implement tailored behaviour support plans.
Michael exhibited aggressive behaviours that affected his daily life. Our PBS specialist conducted a thorough assessment and developed a personalized support plan, focusing on positive reinforcement and proactive strategies. Over time, Michael's behaviour improved significantly, leading to better relationships and greater involvement in community activities.
Our counselling services provide emotional and psychological support to clients, helping them navigate life’s challenges and improve their mental well-being. We offer various types of counselling tailored to meet individual needs.
Individual Counselling: One-on-one sessions focusing on personal issues and goals.
Family Counselling: Sessions aimed at improving family dynamics and communication.
Group Counselling: Facilitated group sessions for peer support and shared experiences.
Trauma-Informed Counselling: Specialised support for clients who have experienced trauma.
Providing a safe and confidential space to explore feelings.
Developing coping strategies for managing stress and anxiety
Improving communication and interpersonal skills
Enhancing self-awareness and emotional regulation
Supporting personal growth and resilience
Laura, struggling with past trauma, found it difficult to cope with daily stress. Through trauma-informed counselling, she gradually processed her experiences and developed effective coping mechanisms. With ongoing support, Laura has achieved greater emotional stability and a more positive outlook on life.
At Viewpoint Hub PTY LTD, our mission is to empower individuals through person-centred support services that enable fulfilling and independent lives.
