Terms of Service

Service Provision

Viewpoint Hub PTY LTD agrees to provide the agreed-upon services to the client in a professional and timely manner.

Service Scope

The scope of services will be outlined in the client's NDIS plan or as agreed upon between the client and Viewpoint Hub PTY LTD.

Service Modifications

Any modifications to the services must be agreed upon by both parties in writing.

Client Responsibilities

Cooperation: Clients are expected to cooperate with Viewpoint Hub PTY LTD and follow the agreed-upon service plan.

Communication: Clients are responsible for maintaining open and honest communication with Viewpoint Hub PTY LTD regarding their needs, goals, and progress.

Feedback: Clients are encouraged to provide feedback to Viewpoint Hub PTY LTD regarding the services provided to them.

Dispute Resolution

Informal Resolution: In the event of a dispute, clients are encouraged to first attempt to resolve the issue informally with their support coordinator or relevant staff member at Viewpoint Hub PTY LTD.

Formal Resolution: If the dispute cannot be resolved informally, either party may initiate a formal dispute resolution process. This may involve mediation or arbitration, as agreed upon by both parties.

Escalation: If a resolution cannot be reached through mediation or arbitration, either party may escalate the matter to the relevant regulatory body or authority for further investigation and resolution.

Termination of Services

Voluntary Termination: Clients may voluntarily terminate services with Viewpoint Hub PTY LTD at any time by providing written notice.

Termination by Viewpoint Hub PTY LTD: Viewpoint Hub PTY LTD reserves the right to terminate services if the client fails to comply with the terms of service or if continuing services would be detrimental to the client or Viewpoint Hub PTY LTD

Changes to Terms of Service

Viewpoint Hub PTY LTD reserves the right to update or change these terms of service at any time. Any changes will be posted on our website, and clients will be notified accordingly.

Contact Information

If you have any questions or concerns about our terms of service or this agreement, please contact us at info@viewpointhub.com.au.

Acceptance of Terms

By using the services of Viewpoint Hub PTY LTD, clients agree to abide by these terms of service.